PURE DAANA ("Pure Daana", "we", "us") respects your privacy. This policy explains what personal information we collect when you visit puredaana.com or place an order, how we use it, and the choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Information we collect
- Details you give us: your name, phone number, email address, delivery address and PIN code, your order details, and any messages you send us.
- Payment information: payments are handled by our payment partner (such as Razorpay). We receive only the payment status and reference number. We never see or store your card number, CVV, UPI PIN or net-banking password.
- Technical information: like most websites, our server records basic details such as your IP address, browser type and the pages you visit, to keep the website secure and working properly.
2. How we use your information
- To process, pack and deliver your orders, and to collect payment
- To send order confirmations and delivery updates by SMS, email or WhatsApp
- To answer your questions and handle returns, refunds and complaints
- To issue GST invoices and keep the records the law requires
- To prevent fraud and keep our website secure
- To send you offers and news, only if you have agreed to receive them. You can opt out at any time.
3. Who we share it with
We share only what is needed, with:
- Payment partners, to process your payment
- Courier and logistics partners, who need your name, phone number and address to deliver your order
- Service providers who help us run the business, such as website hosting and messaging services
- Government authorities, when the law requires it
We do not sell or rent your personal information to anyone.
4. Cookies
We use only essential cookies, for example to remember the items in your bag and to keep the website secure. Your recent searches are saved in your own browser and are not sent to us. We do not use advertising cookies at present. If this changes, we will update this policy.
5. How long we keep it
We keep your information only as long as we need it to fulfil your orders, provide support and meet legal requirements. For example, invoices and order records are kept for the period required under tax laws. After that, we delete or anonymise it.
6. Keeping it safe
Our website uses secure HTTPS encryption, and access to customer information is limited to the people who need it to serve you. No method of storing or sending data is completely secure, but we take reasonable steps to protect your information.
7. Your rights
You can ask us to:
- tell you what personal information we hold about you
- correct or update your details
- delete your information, unless we must keep it by law (for example, invoice records)
- stop sending you marketing messages, or withdraw any consent you have given
To make a request, contact us using the details below. If you are not satisfied with our response, you may approach the Data Protection Board of India.
8. Children
Our website is meant for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
10. Grievance officer and contact
If you have any question or concern about your personal information, please contact us:
- BusinessPURE DAANA
- Phone+91 96616 50766
- AddressH-30, First Floor, Plot No. 6 & 7,
Gulshan Park, Vijay Chowk, Laxmi Nagar,
Near Sai Mandir, Delhi – 110092
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.