In short: because our products are food, we can't take back items once they are delivered. But if anything arrives damaged, wrong, missing or not fresh, tell us within 48 hours and we will replace it or refund you.
Returns
For hygiene and food safety reasons, we do not accept returns of delivered products, except in the cases below.
Damaged, wrong, missing or quality issues
If your order arrives with any of these problems:
- damaged or torn packaging, or a broken seal
- the wrong product or pack size
- a missing item
- a product that is spoiled, stale, infested or past its best-before date
please contact us within 48 hours of delivery with:
- your order number
- clear photos or a video of the product and its packaging (an unboxing video helps us resolve it quickly)
Please keep the product and packaging until your request is resolved. After checking, we will send a replacement or give a refund for the affected item. If we need the product back, we will arrange a pickup at no cost to you.
What we can't accept
- change of mind or taste preference
- natural variation in size, colour or shape between batches
- products that have been opened or partly used without a quality issue
- issues reported more than 48 hours after delivery
- problems caused by not following the storage instructions after delivery
Cancelling an order
- Before dispatch: contact us as soon as possible and we will cancel your order and refund the full amount you paid.
- After dispatch: the order can no longer be cancelled. If you refuse it at delivery, the section below applies.
Refused or undelivered orders
If you refuse an order at delivery, or it cannot be delivered because of an incorrect address or an unreachable phone number, it comes back to us and we bear the shipping costs both ways.
- Orders with part payment: the amount paid at the time of ordering (the 20% advance and the shipping charge) is non-refundable. You will be asked to agree to this at checkout.
- Fully prepaid orders: we will refund the amount you paid after deducting the forward and return shipping charges.
How refunds are paid
- Refunds go back to your original payment method. Any amount paid in cash or UPI at delivery is refunded by UPI or bank transfer.
- We start the refund within 2 business days of approving it. It usually reaches your account within 5–7 business days, depending on your bank.
Contact us
To report a problem or ask about a refund, please contact us:
- BusinessPURE DAANA
- Phone+91 96616 50766
- AddressH-30, First Floor, Plot No. 6 & 7,
Gulshan Park, Vijay Chowk, Laxmi Nagar,
Near Sai Mandir, Delhi – 110092
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.